While waiting for check in at Heathrow, a middle aged lady carrying a smart Coach bag, clad from head to toe in black abaya and hijab , her shimmering face showing came to me and asked if I would carry her extra luggage for her! Shocked that she could even ask me such a question I tried to politely tell her that I didn't have any space, she blatantly lied and said she would have returned her extra luggage with her family but they had already left, whereas I could see them standing in a corner and waiting for the outcome of her adventure. This was a prelude to stranger things to come. On the plane, nothing less than a PIA, one out of two economy class toilets went 'out of order' ten minutes into our flight, causing at least half an hour waiting queues. Steward on duty to serve our aisle was too macho to serve us even water, let alone ask if we needed anything. My request for a blanket was ignored with not even a return 'sorry we don't have any more' note. We fel